We’re excited to announce the launch of our new website and a more secure login process for the MySamCERA member portal.
🌐 Here’s what’s new:
- Our new URL and website are now live at www.samcera.gov
- The MySamCERA portal URL has changed to www.mysamcera.gov
- We’ve added Multi-Factor Authentication (MFA) for your account security on MySamCERA
- Stronger password requirements for MySamCERA are now in place. If you’re resetting your password or creating a new account, your password will need to be between 16-64 characters and include at least 1 numeric character, 1 uppercase letter, and 1 lowercase letter
🔐 About MFA
When logging into the MySamCERA member portal or mobile app, you’ll now take a few quick steps to verify your identity:
- Enter your username and password
- Choose to receive a verification code via text or phone call
- Enter the code to finish logging in
✨ What’s Improved?
- A modernized, mobile-friendly website with easier navigation
- Verified .gov domains for trusted access
- Stronger login security to access your retirement information
🔖 Don’t forget: Update your bookmarks to samcera.gov and mysamcera.gov!
Have feedback about the new website?
We’re always looking to improve your experience. Let us know how we’re doing by filling out our feedback form.
Frequently Asked Questions
Why is the SamCERA website changing?
The SamCERA URL is being updated to align with a broader effort to strengthen trust and security in government websites. The new .gov address confirms you’re accessing a verified, official government resource. Our website is being updated to improve user experience, enhance security, and ensure the website is mobile-friendly. The new site will offer a more modern design, easier navigation, and quicker access to important information about your pension benefits and account.
Will the website and member portal URLs change?
Yes, both the SamCERA website and member portal URL are changing. You will be automatically redirected to the new website if you try to visit the old URL, but we recommend updating any bookmarks or saved links to the new .gov URL to avoid confusion.
New Member Portal URL: www.mysamcera.gov
New Website URL: www.samcera.gov
Will the old website still work?
The old website (www.samcera.org) will be available for a limited time – beginning on July 7, 2025 you will be redirected to the new site (www.samcera.gov.) However, we recommend updating your bookmarks to the new samcera.gov URL as soon as possible to ensure you are using the most current version of the website.
Do I need to create a new account for MySamCERA?
No, you do not need to create a new account. Your current login credentials and account details will remain the same. Simply use the same username and password to access your member portal on the new website.
Why does the website look different now?
The website has been redesigned to improve your experience, with easier navigation, a mobile-friendly layout, and a more modern look. You’ll now find it easier to access important pension information, forms, and resources.
I had saved a bookmark to a page on the old website. Where do I find it now?
The structure of the website has been streamlined to make navigation easier, but most information from the old website is still available in the new design. You can use the new search function to find specific pages or navigate through the updated menu and will need to bookmark the new page since it will have a different URL.
I’m experiencing slower load times on the new website. Is this normal?
During the initial launch period, there may be some temporary delays or slower load times due to increased traffic. We are actively working to ensure optimal performance. Once the site has stabilized, load times should return to normal.
Will the information I need still be available on the new website?
Yes! All of the important content, such as retirement benefit information, forms, and resources, will still be available on the new website. We’ve reorganized some sections to make it easier for you to find what you need. If you have trouble locating specific content, try using the website’s search function or check the FAQs for help.
Are there any changes to the forms I use for retirement or other requests?
No, the forms you use for retirement, beneficiary changes, and other requests will remain the same. To ensure you’re using the correct form, be sure to access them directly from the new website.
Where can I find help if I have more questions or need assistance?
You can find answers to additional questions by reaching out to SamCERA’s Retirement Benefits team:
- Email: samcera@samcera.org
- Phone: 650-599-1234
- Online Contact Form: www.samcera.gov/contact-us
Please note that although our official website URL is changing, email should still be sent to and our email messages will continue to come from @samcera.org for the time being.
Will the new website work with all browsers?
The new website is compatible with most modern browsers, including Chrome, Firefox, Safari, and Edge. If you’re experiencing issues with a specific browser, try updating to the latest version or switching to a different browser.
Why are there two web addresses for the MySamCERA member portal, and which one should I use?
Both mysamcera.org and mysamcera.gov currently work to access the member portal. However, we encourage you to start using mysamcera.gov moving forward. The .gov domain is reserved exclusively for verified government agencies, which adds an extra layer of trust and security.
Eventually, mysamcera.gov will become our primary URL for the member portal, but for now, either link will direct you to the same secure portal.
How do I update my bookmark to use mysamcera.gov instead of mysamcera.org?
When adding or editing a bookmark in your browser, you may have the option to change the web address before saving it. If your current bookmark uses mysamcera.org, you can simply edit the URL and replace .org with .gov (so it reads mysamcera.gov).
Once mysamcera.gov becomes the permanent URL for the member portal, no updates will be needed going forward to your bookmark.
