🔒 Protect Your SamCERA Retirement Account: Stay Safe from Scams and Fraud

At SamCERA, your retirement security is our top priority. As online scams and phishing attempts become more sophisticated, it’s important to stay vigilant and know how to protect your account.

Be on the lookout for:

  • Suspicious emails, texts, or messages that ask for personal information
  • Urgent requests to click on unfamiliar links or to verify your identity
  • Promises of benefits or account help in exchange for payment or sensitive details

Remember:

  • SamCERA will never ask you for your MySamCERA login password or your MFA verification code.
  • Never click on links or respond to messages if you’re unsure about the source.
  • If something doesn’t feel right, don’t engage. Contact us directly using the official contact information on our website.

Protect your account by:

  • Using a strong, unique password and update it regularly
  • Bookmarking our official site to avoid fake or spoofed versions
  • Staying informed about common scam tactics

Not sure if a message is real?

We’re here to help. Contact SamCERA directly to verify any communication from us that you’re unsure about before taking any action. By staying alert and cautious, you can help keep your retirement account secure. 

🛡️What we’re doing to help protect you:

To enhance the security of your MySamCERA account, we’ve implemented the following security measures:

  • Stronger password requirements to ensure your account is better protected against unauthorized access
  • Multi-factor authentication (MFA) was recently enabled to add an extra layer of protection whenever you log in to your account

These improvements are part of our ongoing commitment to keeping your information safe. If you ever need assistance or have questions, our team is here to help!

Contact Us

Email: samcera@samcera.org
Phone: 650-599-1234 or 800-339-0761

Tip: If you believe that you’ve been the victim of phishing or other form of cyber fraud, report it to your local law enforcement agency immediately and contact the three major credit bureaus – Equifax, Experian, and TransUnion.

Learn About Multi-Factor Authentication for MySamCERA

As part of our ongoing commitment to keep our member’s information secure, we are introducing Multi-Factor Authentication (MFA) on the MySamCERA member portal and mobile app.

What is MFA?

MFA is a secure login process that requires you to verify your identity using two steps instead of just a password. This extra layer of protection makes it much more difficult for unauthorized individuals to access your account – even if your password has been stolen or guessed.

How does it work?

Beginning June 2, 2025, when you log in to the member portal:

  1. Enter your username and password as usual.
  2. You then choose how to receive the 6-digit verification code – either by text message or an automated phone call.
  3. Enter the code to complete your login and access your MySamCERA account.

Note: Message and data rates may apply depending on your mobile service provider.

Am I required to use MFA?

Yes, you must use MFA to access your MySamCERA account. This added layer of security makes your account more secure than using a password alone.

What if I do not receive a verification code?

Only members who have a registered account on MySamCERA will receive a verification code. If you have not set up your account, yet, follow these instructions:

If you have an existing account and have not received your verification code, please contact us at 650-599-1234.

How do I update my phone number?

Active members can update their phone number in Workday. This change takes one day to go into effect.

Retired and Inactive members can submit a Change of Address form to update their phone number. 

Update – MySamCERA Available as of 2/6/24

2/6/24 – The technical issues on MySamCERA have been resolved, and members should have normal access to the member portal and mobile app. Thank you for your patience!

 

1/31/24 – MySamCERA Currently Unavailable

MySamCERA is experiencing some technical issues, and this is impacting member account access. Please know that our team is aware of the issue and is working urgently to resolve the problem. 

In the meantime, if there is anything we can do to help you, please email samcera@samcera.org or call 650-599-1234 for assistance.

An important update is available for the MySamCERA mobile app

The MySamCERA mobile app makes it easier for you to manage your pension account than ever before!

Existing Users: To continue using the app, you’ll need to download and install the latest version available in the Apple App Store and Google Play Store.

New Users: The new login and registration process is simple with an account registration wizard that will have you up and running in minutes. If you already have a MySamCERA login, your current credentials will work on the app, too. Download the app today to streamline your pension management and put your retirement details at your fingertips anywhere, anytime.

Apple App Store 

Google Play Store 

Your feedback matters

We’re always looking to improve the app experience. If you have any feedback to share, just tap the (?) icon at the top of your app to send us your thoughts in seconds. 

Need help?

For help with the mobile app or the MySamCERA member portal, you can call our office at (650) 599-1234 or email us at samcera@samcera.org.

Coming Soon – The New MySamCERA Member Portal

We’re excited to announce the new MySamCERA member portal will be available beginning September 11, 2023.

The new member portal experience will make it easier for you to manage your pension from your computer or laptop with just a few clicks of your mouse. 

Getting started:

Computer: Log in to the member portal at www.mysamcera.org.

Mobile Phone or Tablet: Download the MySamCERA mobile app. Available for both iPhone and Android.

With MySamCERA, you will be able to:

Active Members

  • Run a retirement benefit estimate
  • View and print your member statement
  • Review and update your beneficiary information

Retired Members

  • View and print current and past 1099s
  • View and print your benefit statement
  • Review your tax withholdings
  • Generate pension income verification statements

How to register for MySamCERA

New Users – To access MySamCERA for the first time, you’ll need your SamCERA ID. Look for the MySamCERA announcement email that will include this information.

Existing Users – Already have a MySamCERA login? You’ll use the same information to log in to the new member portal.

Need help?

If you need assistance, you can always contact our office at samcera@samcera.org or (650) 599-1234.

MySamCERA – Upcoming Scheduled Maintenance

Due to scheduled maintenance, the following features and services will be unavailable on MySamCERA from Friday, 3/31 at 8:00 p.m. to Monday, 4/3 at 8:00 a.m.:

  • Reset password
  • Username lookup
  • Email notifications

We apologize for any inconvenience and appreciate your patience during this time. If you have questions please email samcera@samcera.org or call during normal business hours: 800-339-0761 (Monday-Thursday, 7:30 a.m. – 5:30 p.m.)

Manage your pension with MySamCERA

MySamCERA is a secure, members-only portal for retirement benefits information, available online at: mysamcera.org.

Active and Deferred members can perform retirement benefit estimates, get member statements, check beneficiary information—and more. Retirees can print 1099s, print benefit statements, view deductions and change withholdings, and generate Pension Income Verifications. 

How to Register for MySamCERA

To access MySamCERA for the first time, you’ll need your SamCERA ID, which is a special number created for each member.

If you haven’t received your SamCERA ID, email samcera@samcera.org for assistance.

Follow the instructions on these Quick Reference Guides to learn how to register and get started with your MySamCERA account.

Need help?

If you need assistance, you can always call our office at (650) 599-1234 or send an email to samcera@samcera.org.